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Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

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M A

October 29, 2026

5 out of 5 rating by M A
"There was an issue with my certificates of insurance for my commercial business, which took a couple of months of going back-and-forth, not myself, but Alicia and Hilda had a back-and-forth with the insurance company , it took that extra time because of the verbiage that only attorneys seem to be able to read and insurance agents as well, but they kept at it on a daily basis. and it finally got it all squared away, and my certificates were issued and accepted by the commercial management companies. I want to thank them very much. I may have been a pain in the side of them. They could've told me to go to a different company, but they did not and they stayed with me and with their jobs in a very professional manner and got it taken care of,,, I really appreciate it and I apologize if I was rude to either one of you,,,,,,, sincerely, Maurice Armenta owner of Angels Heating & Cooling"
We responded:
"Thank you for taking the time to leave us a review, Maurice. I'm really happy to hear that Alicia and Hilda were able to assist you with your certificates of insurance and get everything sorted out. We understand how complex insurance language can be, and I'm glad they could help navigate through it with you. Your patience and understanding throughout the process are greatly appreciated. We're always here to help if you need anything else!"
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Raymond Davison

October 16, 2026

5 out of 5 rating by Raymond Davison
"Melanie help with my state farm set she was great 👍 thank you"
We responded:
"Raymond, thank you for taking the time to leave us a review! I'm happy to hear that Melanie was able to assist you with your State Farm setup. We appreciate your feedback and support. Let us know if we can help with anything else!"
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Charles Romero

October 9, 2026

5 out of 5 rating by Charles Romero
"I had a great experience with Jacky, I would definitely recommend"
We responded:
"Charles, thank you for taking the time to leave us a review! I'm happy to hear that Jackelin provided you with a great experience. We appreciate your recommendation and support. Feel free to reach out if you need anything else!"
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Juan-Antonio

October 8, 2026

5 out of 5 rating by Juan-Antonio
"I had the pleasure to speak with the agent by the name of Jacky she was skilled and understanding and helped me out of my situation and was able to get me insured asap"
We responded:
"Juan-Antonio, thank you for taking the time to leave us a review! I'm happy to hear that Jackelin was able to assist you effectively and get you insured quickly. We appreciate your feedback and are glad to have been able to help. Feel free to reach out if you need anything else!"
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shilah scott

October 7, 2026

5 out of 5 rating by shilah scott
"I went up there and received the best assistance from Jacky Vazquez,she was so generous and understanding,I recommend her for anyone that goes.😊"
We responded:
"Thank you, Shilah! I'm happy to hear that Jackelin provided you with such generous and understanding assistance. We appreciate your recommendation and are glad you had a positive experience. Feel free to reach out if you need anything else!"
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Justin Newman

October 2, 2026

5 out of 5 rating by Justin Newman
"Jacky at the Lavern office is the BEST! She’s kind, diligent, and dependable. Always a pleasure to talk with, and she makes hard things simple. Thank you Jacky, they’re lucky to have you!"
We responded:
"Thank you, Justin! I'm really happy to hear about your positive experience with Jackelin at our office. She truly is a gem, and we're lucky to have her on our team. If there's anything else we can assist you with, feel free to reach out!"
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Diana Garcia

September 30, 2026

5 out of 5 rating by Diana Garcia
"Gracias a Melanie Por su amabildad"
We responded:
"¡Gracias, Diana! Me alegra saber que Melanie te atendió con amabilidad. Estamos aquí para ayudarte siempre que lo necesites. ¡Gracias por elegirnos!"
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Josh Hewey

September 24, 2026

5 out of 5 rating by Josh Hewey
"Michelle Elizalde is aGreat person to work with and very helpful"
We responded:
"Thank you, Josh! I'm glad to hear that Michelle was helpful and great to work with. We appreciate your feedback and are here if you need anything else!"
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Rosalinda Contreras

September 24, 2026

5 out of 5 rating by Rosalinda Contreras
"I really appreciate Jesus Vasquez for helping me out with my insurance policy. Help me out finding the right insurance for me good rate very understanding person appreciate his Assistance Really will recommend him To anyone .thank you 😊"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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Kathy Barela

September 23, 2026

5 out of 5 rating by Kathy Barela
"Over the past month, I requested quotes for my home and auto insurance. After comparing quotes from three companies, I found that Derrick Spencer State Farm Insurance offered the lowest rates for the same level of coverage I had with my previous provider.
I initially worked with Jesus, who was extremely helpful in explaining the quotes and coverage options. When I needed clarification, he patiently walked me through the details by phone and followed by email.
I hope to remain with State Farm for many years and am grateful to have Jesus as my agent. I especially value his patience, professionalism, and commitment to excellent customer service.
I also appreciated Jackie’s support. When Jesus was unavailable, she responded promptly to my questions and readily offered her assistance when I need help using the State Farm app.

Kathy B."
We responded:
"Thank you for taking the time to leave us a review, Kathy! I'm glad to hear that Jesus and Jackelin were able to provide you with the support and information you needed. It's wonderful to know that you found our rates competitive and our team helpful. We look forward to having you with us for many years to come. Don't hesitate to reach out if you need anything!"
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Andrew Flores

September 17, 2026

5 out of 5 rating by Andrew Flores
"Great Service and really great help. I appreciate Melanie Espinoza for all her help with managing my claim and providing me the information I needed on my insurance policy. State Farm is a great 👍"
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REJI ARIZONA

September 15, 2026

5 out of 5 rating by REJI ARIZONA
"Great service from Michelle. She went above and beyond, helped us with everything we needed."
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Angelica Montoya

September 14, 2026

5 out of 5 rating by Angelica Montoya
"Melanie has excellent customer service skills!"
We responded:
"Angelica, thank you for taking the time to leave us a review! I'm happy to hear that Melanie provided you with excellent customer service. We appreciate your feedback and are glad to have you with us. Let us know if we can help with anything else!"
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Joanie Smock

September 11, 2026

5 out of 5 rating by Joanie Smock
"Michelle was great ! Very informative and saved me about $1500 a year!"
We responded:
"Joanie, thank you for taking the time to leave us a review! I'm happy to hear that Michelle was able to provide you with the information you needed and help you save a significant amount on your insurance. We're here to make sure you have the best experience possible. Feel free to reach out if you need anything else!"
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Daniel

September 9, 2026

5 out of 5 rating by Daniel
"Michelle was great to work with, she was on top of things and was able to get me a great price I would definitely work with her again."
We responded:
"Thank you, Daniel! I'm happy to hear that Michelle provided you with excellent service and found a great price for you. We look forward to working with you again. Let us know if we can help with anything else!"
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Brenda Lara

September 4, 2026

5 out of 5 rating by Brenda Lara
"I’ve been with State Farm and Derrick Spencer’s office for over 15 years, and I can honestly say I’ve never had any issues. Derrick and his staff have always been amazing and have taken great care of me over the years.
Today, I had the pleasure of speaking with Ron, and I was very impressed with his service. He took the time to answer all of my questions in detail, really listened to what I needed, and was able to find the right options for me while staying within my budget.
Ron definitely knows his stuff! If you’re looking for someone who is knowledgeable, helpful, and actually takes the time to make sure you understand your options, I highly recommend giving him a call. You won’t be disappointed!"
We responded:
"Brenda, thank you for taking the time to leave us a review! I'm so happy to hear that you've had such a positive experience with our office over the years. It's wonderful to know that Ron was able to assist you effectively and provide the detailed service you deserve. We truly appreciate your recommendation and your continued trust in us. Feel free to reach out if you need anything else!"
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Dulce Dominguez

August 28, 2026

5 out of 5 rating by Dulce Dominguez
"Buenos dias Alicia me ayudo y fue muy amable y aclaro mis preguntas exelente servicio"
We responded:
"¡Gracias por tu reseña, Dulce! Me alegra saber que Alicia pudo ayudarte y que recibiste un excelente servicio. Estamos aquí para lo que necesites. ¡No dudes en contactarnos si necesitas algo más!"
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Nancy Renteria

August 26, 2026

5 out of 5 rating by Nancy Renteria
"We where treated with respect and courtesy. I received alot of information and discount on bundle car and Home."
We responded:
"Thank you, Nancy! I'm happy to hear you felt respected and well-informed during your visit. It's great that you were able to take advantage of the bundle discount for your insurance. We're always here to help if you need anything else!"
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Larena Beal

August 21, 2026

5 out of 5 rating by Larena Beal
"I just spoke with Alicia for some account updates for our homeowners insurance. She was fabulous!!! Thank you!"
We responded:
"Larena, thank you for taking the time to leave us a review! I'm happy to hear that Alicia was able to assist you with your insurance updates. We appreciate your feedback and support. Let us know if we can help with anything else!"
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Becky Holsen

August 19, 2026

5 out of 5 rating by Becky Holsen
"Brianna was wonderful! Answered all my questions and saved me $80 a month compared to my previous auto policy. I can't say enough about how thankful I am to have found them!"
We responded:
"Thank you, Becky! I'm so happy to hear that we were able to assist you and help you save on your policy. We're grateful to have you with us. Feel free to reach out if you need anything else!"
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Tricia Linley

August 18, 2026

5 out of 5 rating by Tricia Linley
"Michelle is an absolute angel. So helpful, thoughtful, kind and patient. I appreciate her so much!"
We responded:
"Thank you, Tricia! I'm really happy to hear that Michelle made such a positive impact with her helpful and thoughtful service. We appreciate your kind words and are glad to have you with us. Feel free to reach out if you need anything else!"
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Frank Celaya

August 14, 2026

5 out of 5 rating by Frank Celaya
"Michelle was on it, got a great price on auto insurance for both the vehicles. Thankyou"
We responded:
"Frank, thank you for taking the time to leave us a review! I'm glad Michelle was able to help you find a great price for your insurance. We appreciate your support!"
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Mike Jones

August 10, 2026

1 out of 5 rating by Mike Jones
"Terrible. just pick a different agent, you can do it online."
We responded:
"Mike, thank you for reaching out. We take customer feedback very seriously, but after searching our database, we have no record of a client or interaction under your name. It's possible this review was intended for a different location or business. If you did speak with our team under a different name or need assistance with your insurance, please feel free to contact Derrick or our office directly so we can look into this for you."
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martin acosta

August 10, 2026

1 out of 5 rating by martin acosta
"Very bad agent. Will waste your time."
We responded:
"Martin, thank you for reaching out. We take customer feedback very seriously, but after searching our database, we have no record of a client, policy, or interaction under your name. It is possible this review was intended for a different location or business. If you did speak with our team under a different name or need assistance with your insurance, please feel free to contact our office directly so we can look into this for you."
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Fernando Pina

August 8, 2026

5 out of 5 rating by Fernando Pina
"Jesus was top notch in helping me and the family out on switching over for auto and Home insurance. I have to say, he will work and find ways to make time for you as he did with my schedule being busy during his operational hours. I appreciate him and would recommend him!"
We responded:
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "