State Farm® Insurance Agent Derrick Spencer

"I don't even know where to start, but my experience with this particular State Farm Agency wasn't great at all for the short time it lasted. I had multiple issues with getting the proper insurance documents from them to operate as a commercial driver. I've called, emailed and even went to the branch and every time it was an issue with them properly adding drivers, getting me the correct forms, and even when I just canceled the policy they mentioned a whole different vehicle on my policy that didn't belong to me. They couldn't find my policy number at one point. They called and said they no longer covered the type of insurance I was paying for and when I asked them to cancel my policy they said call back when I got insured with another company for the type of commercial insurance I needed. So I asked if yal don't cover this type of insurance, that I need, why won't yal just remove me. I realized they didn't because a few days later they charged me. I wasn't happy with this insurance agency at all. I have had commercial insurance for my other business with a different company and never had this type of experience/treatment. The only reason I wasn't with my previous insurance agency is because they didn't have a market for the particular commercial insurance I needed to operate."

"I have been with State Farm for many years and the Insurance Reps go above and beyond there duties to help you save money and make you feel secured with coverage that your receiving. Hilda was doing so much to help me with some situations that I encountered. They always make you feel like family."

"I've been apart of the state farm Derrick Spencer family since I was 13 with my life policy my mom got for me and even when I got my first car I've been with him ever since he's always made sure he has an amazing staff to be there for all of his clients he's always made my entire family and I feel like we are family to him as well with how amazing they take car of us and our insurance (homeowners, renters, car, and life) needs! Thanks again Derrick and staff always have love and appreciation for you all!"

"I’ve been back and forth with insurance policies all over the valley and finally found a home where Derek and his staff really takes care of you. Especially Ivonne, she took time to listen to what I needed when it came to having insurance and the rest was history!! Thank you Ivonne for making me feel like we are BFF’s! and making sure my family is always safe 😁"

"Amazing customer service. I called in and was so upset and ready to switch but I had the best Agent who was so patient and was determined to fix the issue to make things right. She really went above and beyond . I am not only satisfied with this resolution, I am impressed! 5 well earned stars!"

"Needed to place a star in order to write a review. My insurance increased after 35 years of being a loyal customer of State Farm. I phone my assigned office Derrick Spencers State Farm in Laveen, Arizona. No accidents no tickets and yet my premium is raised. No I’m not old and aged so that’s not a factor. I spoke to Pascual there at State Farm office in Lavern Arizona. He said “gas is going up and that has something to do with your increase”???? Really. Needless to say I just terminated my affiliation with this office. Not acceptable and the other encounters I have previously have beensimilar. I’m out. I suggest going to a different office, there’s many in Arizona."

"- ZERO Stars - Are you ALL dealing with the SAME Derrick Spencer office that you gave 4 or more stars to?????? This office has been nothing but a headache from the time we have been with them. When we have had to ask/request for help with certain issues that come up, the response is ALWAYS, "No! We cannot do that!" or "No! We will NOT do that!" or "No! We will not be able to accommodate you for that!" or "NO! We only want exact change for a cash payment but we don't take "Coins!" What??? Please don't tell me You ALL are not having the same responses! (?)"

"Very friendly people at this office. Spoke to Ivonne and she was very helpful with getting us a new auto and renter insurance policy. Was super easy to deal with and answered all the questions me and the wife had. Switched from Allstate (wasn't in good hands) had way less coverage and was paying almost double. I would recommend give this office a call and see what they can save you!"

"I was hesitant in getting life insurance quotes because its a scary thing having to think of the possibility of requiring this type coverage, but Ivonne made the whole experience comfortable. I was able to make a clear decision on what I thought my insurance should look like. Ivonne was patient and knowledgeable and super easy to talk to. She made the whole process comfortable. Thank you Ivonne."

"I have been a policy holder for over 20 years and I can honestly say I'm not switching to another company. Derrick and his staff are so friendly and family oriented. I have never had any issues with claims. I can email Hilda at any given time and she responds promptly. They have great rates, I have no complaints. Keep up the great work!"