State Farm® Insurance Agent Derrick Spencer

"- ZERO Stars - Are you ALL dealing with the SAME Derrick Spencer office that you gave 4 or more stars to?????? This office has been nothing but a headache from the time we have been with them. When we have had to ask/request for help with certain issues that come up, the response is ALWAYS, "No! We cannot do that!" or "No! We will NOT do that!" or "No! We will not be able to accommodate you for that!" or "NO! We only want exact change for a cash payment but we don't take "Coins!" What??? Please don't tell me You ALL are not having the same responses! (?)"

"Very friendly people at this office. Spoke to Ivonne and she was very helpful with getting us a new auto and renter insurance policy. Was super easy to deal with and answered all the questions me and the wife had. Switched from Allstate (wasn't in good hands) had way less coverage and was paying almost double. I would recommend give this office a call and see what they can save you!"

"I was hesitant in getting life insurance quotes because its a scary thing having to think of the possibility of requiring this type coverage, but Ivonne made the whole experience comfortable. I was able to make a clear decision on what I thought my insurance should look like. Ivonne was patient and knowledgeable and super easy to talk to. She made the whole process comfortable. Thank you Ivonne."

"I have been a policy holder for over 20 years and I can honestly say I'm not switching to another company. Derrick and his staff are so friendly and family oriented. I have never had any issues with claims. I can email Hilda at any given time and she responds promptly. They have great rates, I have no complaints. Keep up the great work!"

"I would like to take this moment to give a BIG shout out to HILDA!! I have had several encounters with Hilda over the years since I've been with State Farm. (10+ years) Non like my most recent one. I admire her commitment, dedication and work ethics. Hilda has always gone over and beyond her duties, to accommodate State Farm customers. Today was a great day! HILDA helped resolve a major issue I incurred with a claim. She kept me update thru out the day. She was patient and understanding, even with my frustrations. I sincerely hope that Hilda will continue her excellent work ethics in helping people like me."

"I highly recommend this office and I’ve specifically worked a lot with Blanca. I have 3 cars and house insurance plus my daughters have their auto and renters and ALL of our policies are at a better rate and more coverage than my last Essurance coverage. Not to mention the outstanding customer service."

"This is a classic bait and switch tactic. I was quoted a monthly premium by phone for auto insurance from agent Ms. Espinoza on 08/30/2022 for $32.11/month. 30 minutes after my credit card was charged for $32.11 Ms. Espinoza called me and informed that she gave me a discount that I was not entitled to and rate would be higher. I called back next day (08/31/2022) and informed Ms. Espinoza that I was no longer interested in doing business with State Farm .Despite cancellation the agency has not removed charge from my credit card. Horrible conduct from a State Farm Agency. I have filed a complaint with Better Business Bureau. 09/13/2022 Derrick Spencer - State Farm Insurance has left a response to my negative review of his "bait & switch" tactic at his State Farm Agency. He said "he wants to reach out. Let's go over the facts again. 08/30/2022: Ms. Espinosa (State Farm agent) calls me with a State Farm auto insurance quote of $32.11/month for desired coverage. I agree to start policy on Sept. 8th and she immediately charges my credit card for $32.11. Less than 30 minutes later Ms. Espinoza calls me & says that she gave me a discount that I was not entitled to and rate would be higher than $32.11/ month. On 08/31/2022 I sent State Farm Spencer Agency an e mail on Derrick Spencer website notification that the policy was a NO GO with higher rate and I was Cancelling. After the e mail I personally called Ms. Espinoza and informed her that "bait & switch" sales tactic was a non starter and had no interest in dealing with Derrick Spencer State Farm Agency. So by "reaching out" Mr. Spencer wants to keep (garnish) my $32.11 even after I cancelled via E mail & phone on 08/31.I have filed complaint with Better Business Bureau."